Terms of service

1. Seller

The website winscorner.be is operated by AKAR COMPANY SRL, Rue Max Roos 58, 1030 Schaerbeek, Belgium – company number (CBE) and VAT: BE 1011.262.612 – RLE Brussels. Email: contact@winscorner.be – Phone: +32 492 23 52 13.

2. Scope

These terms apply to every order placed on winscorner.be by a consumer. By placing an order, you confirm that you have read and accepted them.

3. Products and stock

Winscorner offers branded cleaning and hygiene products, often sourced from stock lots and available in limited quantities. Photos are for illustration only; packaging may vary (language, design). Mandatory information (composition, hazard statements and precautionary statements) appears on the packaging and on the product page. Offers are valid while stocks last. If an ordered product turns out to be unavailable, we will inform you and refund the corresponding amount within 14 days.

4. Prices

Prices are shown in euros, including all taxes (Belgian VAT included). Delivery costs are shown before you confirm your order. We may change our prices at any time; the applicable price is the one displayed when you place your order. Where a price reduction is announced, the reference price is the lowest price applied during the 30 days preceding the announcement.

5. Orders

The contract is concluded when you confirm your order and the payment is accepted. You receive an order confirmation by email. We may refuse an abnormal order or one placed in bad faith (for example, quantities clearly intended for resale).

6. Payment

Payment is made online using the methods offered at checkout (including Bancontact, bank card, Apple Pay, Google Pay). Payments are processed by a secure provider; Winscorner has no access to your bank details.

7. Delivery

We deliver anywhere in Belgium, as chosen by the customer: to a pickup point or locker (Mondial Relay) or to your door (bpost). Delivery costs and free delivery thresholds are set out in our shipping policy; they are always shown before payment. Indicative times after shipping: 1 to 2 working days for home delivery and 2 to 3 working days for pickup points. The risk of loss of or damage to the products passes to you when you, or a third party designated by you, take physical possession of them, including when collecting from a pickup point.

8. Right of withdrawal

You have 14 days to withdraw, under the conditions and exceptions described in our return and refund policy.

9. Legal guarantee

Products are covered by the two-year legal guarantee of conformity provided for by the Belgian Civil Code, starting from delivery. Any defect must be reported to us at contact@winscorner.be.

10. Product safety

Follow the instructions for use and safety on the packaging. Keep products out of the reach of children.

11. “Wins Club” loyalty programme

The Wins Club is a free loyalty programme reserved for customers who have created a customer account on winscorner.be. You join by creating this account; it does not oblige you to make any purchase.

• Free delivery on the first order placed with a customer account, whatever the amount.
• Points: 1 point per euro spent. Points can be exchanged for discount vouchers: 500 points = €5, 1,000 points = €10, 2,000 points = €20. A voucher can be used on a future order.
• Referral: the referred friend gets €2 off their first order from €20; the referrer receives 200 points (i.e. €2) after that first order.
• One benefit per order: Wins Club vouchers, discounts and codes cannot be combined with each other or with other promotional codes, unless stated otherwise.
• Points and vouchers have no cash value: they are non-refundable, cannot be exchanged for money and are non-transferable.
• If an order is returned, cancelled or refunded, the points and benefits obtained through that order may be withdrawn.
• Any abusive or fraudulent use (for example multiple accounts or self-referral) may lead to the cancellation of the points, vouchers and account concerned.
• Winscorner may change or end the programme; members will be informed in advance on the website.

12. Personal data

The processing of your data is described in our privacy policy.

13. Complaints and disputes

For any complaint, please contact us first at contact@winscorner.be. If no solution is found, you may contact the Belgian Consumer Mediation Service (www.mediationconsommateur.be). These terms are governed by Belgian law. Without prejudice to mandatory consumer protection rules, the courts of Brussels have jurisdiction.