Got a question before you order? Here are the answers to the questions we get most often. Can't find yours? Email us at contact@winscorner.be.
Delivery
Where do you deliver?
Anywhere in Belgium, to a Mondial Relay pickup point or locker, or to your door with bpost.
How much does delivery cost?
- Mondial Relay pickup point or locker: €4.99, free from €59.
- Home delivery (bpost): €7.95, free from €99.
Wins Club member? Delivery is free on your first order placed with your account. The exact cost is always shown before payment. Details in our shipping policy.
How long does delivery take?
Orders are prepared on working days. After dispatch, allow 1 to 2 working days for home delivery and 2 to 3 working days for pickup points. These times are indicative.
How do I choose my pickup point?
After payment, on the order confirmation page, you choose your pickup point or locker on a map. If you don't choose, we select the pickup point closest to your address.
How do I track my parcel?
As soon as your order ships, you receive an email with your tracking number. For pickup points, you are notified when your parcel is ready.
Payment and prices
Which payment methods do you accept?
Bancontact, bank card, Apple Pay and Google Pay. Payments are handled by a secure provider: Winscorner never sees your card details.
Why are your prices so low?
We sell online only, with no shop, and our products often come from stock lots bought from suppliers, in limited quantities. We pass those savings on in our prices all year round.
Are the products genuine?
Yes. We sell genuine branded products. Packaging may sometimes vary (language, design) depending on the delivery; the mandatory information is on the packaging and on the product page.
Can I get an invoice in my company's name?
Yes. Send your order number and your company details (name, address, VAT number) to contact@winscorner.be.
Returns
Can I return a product?
Yes, you have 14 days to withdraw. Personal care products unsealed after delivery (deodorant, toothpaste, etc.) cannot be returned. Full terms in our returns policy.
My parcel is damaged or a product is missing
Contact us as soon as possible at contact@winscorner.be with your order number and a photo: we replace or refund, at no cost to you.
Wins Club
What is the Wins Club?
Our free loyalty programme: just create a customer account. You earn 1 point per euro spent, redeemable for vouchers (500 points = €5), and delivery is free on your first order. Discover the Wins Club
Contact us
Email: contact@winscorner.be – Winscorner is a brand of AKAR COMPANY SRL, Rue Max Roos 58, 1030 Schaerbeek, Belgium.